A subsidiary of Al Ahly Capital, Al Ahly Momkn is a fast-evolving Fin-tech company committed to promoting secure, convenient & seamless payment solutions and financial services for business owners, service providers and consumers across Egypt.
At Al Ahly Momkn, we foster a culture of innovation, collaboration, and personal growth.
We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team, you'll have the opportunity to work on exciting projects, learn from industry experts, and be part of a supportive and inclusive community.
1- Client Relationship Management:
- Manage and maintain strong relationships with assigned merchants, ensuring high satisfaction and longterm retention.
- Act as the primary point of contact for merchants for card acceptance and related solutions.
- Conduct regular check-ins with key accounts to review performance, challenges, and growth opportunities.
- Handle escalations professionally and coordinate internally to ensure timely resolution.
2- Merchant Growth & Sales Performance:
- Drive growth of card acceptance volumes through upselling, cross-selling, and expanding merchant engagement.
- Identify merchant needs and propose suitable solutions beyond card acceptance where relevant.
- Support the acquisition of new chain merchants and strategic accounts as needed.
- Monitor merchant performance, highlight risks, and take proactive actions to increase activity and utilization.
3- Product Feedback & Internal Alignment
- Conduct structured briefing sessions with the Product team to communicate merchant feedback, market needs, and improvement opportunities.
- Provide insights on competitor offerings and market trends within fintech and acquiring.
- Support internal teams by clarifying merchant expectations and service requirements.
4- Reporting & Documentation
- Maintain accurate merchant records, meeting notes, and pipeline updates.
- Track progress of merchant onboarding, implementation, and activation.
- Provide periodic reporting on portfolio performance, key issues, and growth opportunities.
Requirements
- 35 years of experience in Sales, Relationship Management, or Account Management.
- Minimum 2 years of experience in Fintech (preferred in acquiring / card acceptance / payments).
- Strong knowledge of card acceptance solutions, merchant acquiring, or payment ecosystems is a strong advantage.
- Proven experience managing key accounts, preferably chains or multi-branch merchants.
Benefits
- Embark on an exciting journey with the Fin-Tech Experts.
- Join a workplace that actively encourages and supports all talents.
- A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
- Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.
