Handle various authorization functions within cards operations and handle customers complaints.
- Handle visa and MasterCard chargeback cases.
- Follow all visa and MasterCard regulations including new updates
- Open communication channels with other bank
- Ensure that the accounting cycle of Visa, MasterCard and EBC switch are in order
- Ensure that the system GLs are well defined and mapped
- Reconcile Cards operations GLs
- Handle outstanding sheet and ensure no aged items are pertaining to cards area.
- Take over authorization throughout cards operations various functions (settlement, maintenance, reports, etc.)
- Coordinate with cards operations UAE
- Act as cards operations unit manager in her absence
- Efficient handling of chargeback cases leading to zero operational losses
- Implement robust controls to minimize error margin
- Stay updated with all MasterCard and visa new regulations.
- Ensure MIP and Accruals are prepared accurately and reported on time.
- Visa, MasterCard and EBC regulations
- Interchange ad financial settlement
- Accounting cycle knowledge
- Problem solving skills
- Time management skills
- Prioritization skills
The leading financial institution in MENA
While more than half a century old, we proudly think like a challenger, startup, and innovator
in banking and finance, powered by a diverse and dynamic team who put customers first.
Together, we pioneer key innovations and developments in banking and financial services.
Our mandate To help customers find their way to Rise Every Day, partnering with them through
the highs and lows to help them reach their goals and unlock their unique vision of success.
Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.
We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.
