Who are we
Outsized is a high-growth, well-funded disruptor in the fast-evolving talent economy. We focus on full-time contracts (remote or onsite), typically between 112 months. We help our talent upskill so they have better chances of landing their dream projects and charging fair rates. Outsized members also have access to an exclusive Community where they can connect with peers and experts, take part in live events, and find project collaborators.
Who are we looking for
Our client a Global Payments Firm is currently engaged in a project with a leading bank in Saudi Arabia. To support with this, our client is looking to onboard a Cards Operations Specialist to join their team.
The Cards Operations Specialist will play a critical role in supporting the clients card business by managing operational processes for credit, debit, and prepaid products. This role involves developing new card products, ensuring smooth migration of existing customers to new products, and maintaining operational excellence across the card lifecycle.
Key Responsibilities:
- Collaborate with product teams to operationalize new credit, debit, and prepaid card offerings.
- Creation of new product codes and GL Structure
- Migration of old customers from one product to the other
- Ensure compliance with regulatory and network requirements.
- Plan and execute migration strategies for existing customers to new card products.
- Monitor migration progress and resolve operational issues promptly.
- Manage card delivery and return process for the migration
- Oversee card issuance, personalization, and delivery processes.
- Manage settlement, reconciliation, and chargeback handling for all card types.
- Work closely with internal teams (Risk, IT, Customer Service) and external partners (processors, vendors).
- Provide MIS reporting on key operational metrics (issuance, fraud trends, migration status).
Skills & Qualifications:
- Bachelor's degree in computer science, Information Systems, or a related field.
- 10+ years of experience in business analysis within the banking or fintech industry, with a focus on card management systems and payment infrastructure.
- Strong understanding of card lifecycle processes, fraud management, card operations and regulatory compliance.
- Senior Cards operations expert with knowledge of both financial and non-financial card operations
- Familiarity with card management systems and payment network rules.
- Excellent analytical and problem-solving skills.
