Who We Are
We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management.
We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.
Why choose us
Imagine more than just the future of work; with CBRE Excellerate,you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.
Job Purpose
The Catering Services Coordinator is responsible for the day-to-day monitoring and governance of the catering service provider at the client Egypt site. The role monitors compliance with the signed SLA/KPI and approved menu, conducts routine service and hygiene checks, records and escalates non-compliance, maintains action trackers, supports governance meetings and prepares daily, weekly and monthly reports. The role is limited to monitoring, reporting and follow-up. The provider remains responsible for service delivery, food safety, statutory compliance and staff supervision.
What You Will Be Doing
- Monitor adherence to the signed SLA/KPI and approved menu, including operating hours, preparation readiness, queue time, replenishment, item availability, staffing, reporting and service quality.
- Conduct working-day visual checks of cafeteria cleanliness, food display and labelling, expiry dates, temperature-log availability, cleaning records, waste management and customer-facing service.
- Record observations through daily and weekly monitoring checklists and retain objective supporting evidence, including photographs where permitted.
- Prepare a consolidated monthly report covering performance, trends, complaints, incidents, open actions and potential SLA breaches.
- Identify, document and report non-compliance, deviations, risks and service failures to the client and CBRE management.
- Maintain and update an action tracker; follow up on corrective actions, due dates and evidence of closure.
- Escalate overdue, repeated or critical issues, particularly food safety, hygiene and OHS concerns, without delay.
- Identify potential SLA/KPI breaches and provide factual evidence and recommendations.
- Log complaints and incidents, request the service provider response and corrective action, and follow through to closure.
- Coordinate operational review meetings, prepare agendas, minutes and action logs, and track agreed actions.
- Support planned food safety and OHS reviews and provide monitoring records when requested.
- Maintain accurate, objective and auditable records and comply with the client and CBRE policies, confidentiality and reporting requirements.
- Work professionally with the service provider without directly supervising its employees, preparing food or assuming responsibility for statutory compliance or service delivery.
What you will bring
- 2-4 years of experience in catering, hospitality, food service, facilities management or vendor-performance monitoring.
- Experience conducting inspections, completing checklists and preparing operational reports.
- Working knowledge of SLA/KPI monitoring, corrective-action tracking and complaint/incident handling.
- Basic knowledge of food hygiene, food safety and occupational health and safety requirements.
- Strong observation, documentation and attention-to-detail skills.
- Clear written and verbal communication in English and Arabic.
- Ability to prepare factual reports, meeting minutes and action trackers.
- Strong stakeholder and vendor coordination skills.
- Ability to handle service complaints and escalate critical issues appropriately.
- Good working knowledge of Microsoft Word, Excel, PowerPoint and Outlook.
- Ability to work independently, prioritise daily checks and maintain confidentiality.
- Professional, objective and customer-service focused.
- Diploma or bachelor degree in hospitality, food service, facilities management, business administration or a related discipline.
- HACCP, food safety, IOSH or equivalent training/certification.
- Experience in a corporate workplace or high-volume employee cafeteria.
