Established in 2008, Geidea epitomises customer focused empowerment and commercial success through continuous innovation
Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market
Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.
Our technology mirrors our people - Smart, Innovative & Forward Thinking
www.geidea.net
To maintain competitive advantage as we grow, we are currently looking for new Chargeback Specialist
Job purpose:
Responsible for handling the process of chargebacks in a company. investigates, resolves, and disputes chargebacks to minimize financial losses for the organization.
Responsibilities:
- Chargeback & Dispute Management: Oversee the end-to-end handling of chargebacks, disputes, claims, and complaints, ensuring timely investigation, documentation, and resolution within SLA and card scheme rules.
- Merchant Issue Resolution: Manage and prioritize merchant-related issues, particularly payout concerns, ensuring prompt troubleshooting and resolution to minimize operational and financial impact.
- Process Compliance & Control: Ensure adherence to operational checklists, internal controls, and payment network regulations to mitigate financial risk and maintain compliance.
- Chargeback Prevention & Process Improvement: Identify trends and opportunities to enhance dispute prevention strategies and streamline chargeback handling processes.
- Stakeholder Coordination: Communicate and collaborate with internal teams, merchants, banks, and card schemes to resolve disputes and operational issues effectively.
- Fraud & Risk Escalation: Detect potentially fraudulent activities within disputes and escalate to the relevant internal departments for further investigation.
- Reporting & Performance Monitoring: Analyze dispute and complaint trends, maintain accurate records, and generate reports to support decision-making and continuous improvement.
Must have technical/professional qualifications:
- 2+ years of experience
- Bachelor's degree in finance, accounting, or a related field is preferred.
- Fin-tech or banks background is a must.
- Proven experience as a Chargeback Specialist or similar role in a financial or e-commerce setting.
- Knowledge of scheme regulations; VISA, Mastercard and AMEX is a must.
- Knowledge of payment processing systems, card network rules, and regulations.
- Experience in managing chargebacks, fraud detection, and prevention techniques.
- Proficiency in using MS Office applications and other relevant software
Our values guide how we think and act - They describe what we care about the most
Customer first - It's embedded in our design thinking and customer service approach
Open - Openness allows us to constantly improve and evolve
Real - No jargon and no excuses!
Bold - Constantly challenging ourselves and our way of thinking
Resilient If we fail, we bounce back stronger than before
Collaborative - We know that we can achieve a lot more as a team
We are changing lives by constantly striving for a better solution
Click apply below and become part of the Geidea story
