Chat Advisor ( German Speakers) B2

RAYA Customer Experience (RAYA CX) has been a trusted partner for delivering top-tier customer experience management and business process outsourcing (BPO) solutions since 2001. Serving clients across various industries, including Fortune 1000 companies, RAYA CX operates across North America, Europe, the Middle East, and Africa. With a focus on leveraging cutting-edge technology, innovative strategies, and continuous improvement, RAYA CX ensures premium service delivery from competitive and skilled labor markets. The company is dedicated to offering technical support, customer service, and global services tailored to clients needs.

We are seeking a motivated and professional Chat Advisor (German Speaker) for a full-time, on-site role located in Giza. The Chat Advisor will interact with customers through chat to provide high-quality service by addressing inquiries, resolving issues, and offering support. This role involves clear and effective communication in German, maintaining a customer-focused attitude, and ensuring prompt and accurate responses to customer needs. Collaboration with internal teams and adherence to company protocols are also key day-to-day responsibilities.

• Proficiency in German (both written and verbal) and a good level of English communication skills.
• Strong interpersonal skills, problem-solving abilities, and customer-service orientation.
• Experience with chat advisory or customer service platforms and tools is an advantage.
• Excellent time management and organizational skills to handle multiple conversations and tasks efficiently.
• Ability to work in a team and adapt to dynamic situations or challenges with a positive attitude.
• Previous experience in customer service or BPO is beneficial but not mandatory.
• Bachelor's degree or equivalent is preferred.