Chatting Advisor B2

RAYA Customer Experience (RAYA CX) delivers innovative BPO and customer experience management services to clients across various industries. Since 2001, RAYA CX has been the trusted partner for customer service, technical support, and global services for Fortune 1000 companies across regions like North America, Europe, the Middle East, and Africa. With operations in highly skilled labor markets, RAYA CX offers an integrated suite of outsourcing solutions driven by advanced technology and a commitment to continual improvement and innovation.

This is a full-time, on-site position based in Giza. As a Chatting Advisor B2, you will handle customer inquiries promptly and professionally over chat platforms. You will assist in resolving customer issues, provide product and service recommendations, and ensure a positive customer service experience. The role requires maintaining accurate records of interactions and feedback while conveying a customer-centric attitude in every engagement.

• Strong communication and problem-solving skills, with proficiency in written communication and the ability to provide a friendly and professional tone during customer interactions.
• Customer service and conflict resolution skills to handle inquiries, complaints, and escalations effectively.
• Proficiency in digital tools and platforms used for chat-based customer support and multitasking across systems.
• Ability to manage time effectively and work collaboratively in a fast-paced environment.
• Attention to detail and accuracy in recording customer information and feedback.
• Prior experience in a customer service, call center, or BPO environment is a plus but not mandatory.
• Fluency in the required language(s) for the role, with additional language skills being an advantage.