Job Description
Strategy:
- Support implementation of departmental initiatives by tracking assigned tasks and preparing summary reports for section leadership.
- Help align section activities with departmental plans and objectives.
Operations
- Follow up on correspondence, approvals, and documentation related to employee services and protocol activities.
- Provide travel services for new employees joining from outside the country, including booking travel tickets, hotels, and transportation according to Authority policies.
- Manage all employee and eligible family transactions such as residency renewals, transfers, cancellations, and coordinate arrangements for the transfer of deceased employees bodies with relevant authorities.
- Support official missions by arranging travel tickets, visas, hotel bookings, and coordinating logistics to ensure smooth mission execution.
- Provide travel and visa support for guests and visitors attending Authority events in Dubai.
- Manage health insurance affairs for employees, coordinating with insurance providers to ensure quality service delivery.
- Document and follow up on work injury cases in coordination with insurance and contracts departments, following Authority procedures.
- Manage employee care facilities, including health club, happiness center, clinic, pharmacy, physiotherapy center, nursery, and mother and child corner, ensuring quality services.
- Provide special offers, discounts, and benefit cards to employees for use at participating entities.
- Issue work permits for employees, contractors, external partners, trainees, and temporary entry permits for outsourcing staff in coordination with relevant departments.
- Manage the Authority's library and digital library, ensuring effective information services that meet employee needs.
- Provide logistical and clerical support for missions, delegations, and employee services as required.
- Maintain accurate records, reports, and files in approved formats, ensuring compliance with policies and procedures.
- Ensure compliance with approved policies and procedures while carrying out duties.
Product / Process Improvement
- Identify recurring issues in assigned tasks and escalate them with recommendations to the section head.
- Support programs and activities for employees in coordination with Human Resources and Development Department to create a positive and motivating work environment.
- Coordinate maintenance requirements for employee care facilities with concerned departments to ensure their sustainability and effectiveness.
- Collect and analyse data on employee care facilities to identify improvement opportunities and enhance service quality.
Qualifications
- Bachelor's degree/ Master's degree in business administration, public administration, or office management with 3+ years in case of master's degree (5+ years in case of bachelor's degree)
- Positive, energetic attitude and ability to inspire others
- Commitment to community service and customer responsiveness
- Strong execution skills with attention to excellence
- Creative and innovative mindset
- Proficiency in systems and application management
- Skilled in administrative communication and task coordination
- Experience in facilities management and operations
Job Category
Administration
Advertiser
Roads and Transport Authority
Department
Administration Services
Educational-level
Bachelor
Required Nationality
All Nationalities (Priority for UAE National)
Monthly Salary
Unspecified
Schedule-Time
Full time
Job Posting
23/02/2026
Unposting Date
28/02/2026
