Job Description
JOB PURPOSE
The Chief of Staff is accountable for optimizing the operating model primarily focusing on 1st line of defense and the effectiveness of the overall governance framework across all lines.
To this end, the Chief of Staff role, in conjunction with the GH, is concerned with the effective management of all international branches that rolls up to the GH acting as an independent and trusted advisor to senior management across multiple domains including:
- Governance
- Internal controls
- Strategy and business risk
- International expansion
- Budget formulation
- Cost management
- Product expansion
- Marketing initiatives
In this role, the Chief of Staff is expected to lead and manage the Chief of Staff office team as well as the Internal Control Unit team across IBG
KNOWLEDGE, SKILLS AND EXPERIENCE
Knowledge
- Banking and Financial Services: Strong understanding of global banking operations, financial products, compliance, risk management, and regulatory frameworks across multiple jurisdictions
- International Markets: Knowledge of the intricacies of international markets, foreign exchange, capital markets, and geopolitical factors affecting banking
- Corporate Strategy: Experience in crafting and executing strategic plans, setting long-term goals, and ensuring alignment with the bank's mission and objectives
- Regulatory Compliance: Familiarity with global regulations such as Basel III, anti-money laundering laws, and other country-specific regulations
- Operational Excellence: Knowledge of business process optimization, cost management, and service delivery in a complex organizational setting
Required Skills
- Leadership and People Management: Ability to manage and influence teams, without authority, and foster collaboration across departments and regions
- Communication Skills: Strong verbal and written communication, with an ability to convey complex issues clearly to stakeholders at all levels
- Analytical Skills: Proficiency in analyzing data, identifying trends, and making data-driven decisions
- Project Management: Ability to oversee multiple initiatives and ensure that projects are delivered on time, within scope, and on budget
- Problem Solving and Critical Thinking: Adept at identifying challenges, assessing potential solutions, and implementing effective strategies in a fast-paced environment
- Cultural Sensitivity and Adaptability: Working across cultures requires diplomacy, cultural awareness, and the flexibility to adapt management styles to different environments
Experience
- 15-20 Years of Banking Experience, with at least 5 years working at senior executive level and at least 5 years with exposure in International banking
- Banking or Financial Services Leadership: Experience in a management role within a financial institution, ideally in an international or multi-regional capacity
- Strategy formulation and execution
- Stakeholder Management: Proven ability to engage with high-level internal and external stakeholders, including leadership, consultants, and regulatory authorities
- Cross-Functional Experience: Experience in closely working with different bank functions and ensuring cohesive alignment with the bank's overall strategy
- Change Management: Expertise in driving/supporting transformation initiatives such as digital innovation, process enhancements and regulatory shifts
- International Exposure: A background of working in or managing teams across multiple countries or regions, understanding diverse markets and regulations
Soft Skills
- The ability to understand and manage emotions, build strong relationships, and navigate complex interpersonal dynamics
- Adaptability and resilience in a fast-paced, high-pressure environment and in the face of challenges
- Discretion and integrity in handling sensitive information
