Job Description
This is a critical role, it contributes to service revenue every month through contract invoicing. Check the accuracy of meter, contract invoices, manage customer meeting and calls etc. You will also support customer meetings, invoice submission to avoid overdue, MIF creation to avoid delay in installation and fixed billing process.
Responsibilities
- Maintain and update the status of all customer contracts in the system.
- Prepare meter report cards for clients and follow up to ensure timely receipt for invoicing purposes.
- Coordinate with the MPS Operations team to obtain meter readings for all MPS clients where eMeter is not activated.
- Follow up with the Credit Department to secure approval for contracts.
- Generate monthly reports as requested by the Service Manager at the beginning of each month.
- Prepare free copies PV and submit to Finance for monthly revenue reclassification.
- Prepare Day1 AMC documents, including warranty reclassification, and send to Finance.
- Prepare MPS invoices along with detailed print volume reports.
- Create consolidated invoices for MPS clients and other customers when required.
- Process invoicing for all AMC contracts.
- Sort and match invoices with corresponding meter cards for client dispatch
- Provide customers with explanations or clarifications related to invoices when needed.
Qualifications
- Relevant university Degree or Diploma (electronics, mechanics and software) preferred
- 1+ years of experience in the service industry
- Experience in understanding and following health and safety guidelines
- Good customer service and communication skills.
- Good commercial insight and business acumen
Canon Core Behaviours - Drive for results
- Focus on the Customer
- Take ownership and accountability
- Act as a team player
- Shows courage and conviction
- People orientated
- Caring for self and others
