Client Account Executive - Customer Service

Location: Masr El Gedida, Cairo

Industry: Last Mile Logistics

We are hiring on behalf of a growing last-mile logistics company based in Masr El Gedida, Cairo, looking for a proactive and customer-focused Client Account Executive.

This role is ideal for fresh graduates or early-career candidates who are passionate about customer experience and communication. You will be responsible for managing client interactions, ensuring smooth daily operations, and delivering a high-quality service experience.

You will act as the main point of contact for clients, ensuring fast responses, problem resolution, and continuous follow-up to maintain strong relationships and operational efficiency.

• Act as the primary point of contact (SPOC) for assigned clients
• Handle client inquiries across:
• WhatsApp Business
• Calls
• Internal ticketing system
• Ensure fast response times and continuous follow-up until resolution
• Provide clear and professional communication at all times

• Follow up on shipment status with internal teams, including:
• Operations
• Last Mile Delivery
• Warehousing (if applicable)
• Handle and resolve common issues such as:
• delivery delays
• failed deliveries
• returns
• Escalate urgent cases when needed and ensure closure

• Monitor the shipment journey from start to delivery
• Proactively support clients to avoid potential issues
• Ensure a smooth and reliable customer experience
• Capture and report recurring issues for improvement

• Support client retention through consistent service quality
• Identify opportunities to improve client satisfaction
• Contribute to increasing shipment activity through strong client relationships

• Track daily performance and client-related metrics
• Maintain accurate records of client interactions
• Support reporting on service performance and operational issues

• Response Time (especially via WhatsApp)
• Resolution Time
• Customer Satisfaction
• Failed Delivery Handling Efficiency
• Client Retention

• Strong communication skills (especially written communication)
• High level of responsiveness and attention to detail
• Ability to multitask and manage multiple conversations simultaneously
• Problem-solving mindset
• Ability to work in a fast-paced environment
• Basic understanding of operations or logistics is a plus (not mandatory)

• Fresh graduates looking to start a career in operations or customer experience
• Candidates with strong communication skills and a service-oriented mindset
• Individuals who enjoy working in dynamic, fast-paced environments