Main Purpose
Your mission will be to deliver personalized premium client experience by demonstrating the expertise with curiosity/humility, connecting creating true long-term relationships with clients, making them feel OONM + give clients what they desire and aspire, turning them into ambassadors.
Key responsibilities
Develop Client Relationship
- Delivering an exceptional experience and unique in-store journey to our client by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service through each and every touchpoint.
- Partner with Boutique and local management to develop a plan to support, and participate to in-store and offsite events and networking.
- Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available and exploring any follow up opportunities.
Consistently achieve and ideally exceed the sales target, always following retail guidelines:
- Master the key moments of the sales ceremony.
- Asking the right questions to engage customers to talk, listening their needs and getting the right information to make the sale and ensuring they come back to the boutique.
- Handling negotiations and objections with ease.
- Assist and support after sales clients in accordance with Maison values. Act as a referent and offer recommendations that will provide exceptional client experience.
- Remain knowledgeable on industry news and competitors.
Act As a Maison Ambassador
- Communicate with passion about the Maison, demonstrating an extensive knowledge of values, codes and history, and strong capacity to tell a story that will resonate with the customer.
- Offer a detailed description of the Maison pieces/collection (including construction, materials, care and design) to reinforce the Maison uniqueness.
- Demonstrate a broad knowledge of the Maison collections in order to promote the uniqueness of our garde-temps and adapting the approach to the customer.
Deliver Daily Boutique Operations
- Understand and comply with all security and operational policies and procedures of the Group, Maison and boutique.
- Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues.
- Assist in the merchandising and daily maintenance of displays and back-stock.
- Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit .
- Assist with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.).
