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Client Engagement Manager

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  • Posted 14 days ago
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Job Description

RESPONSIBILITIES (INCLUDES ALL TASKS):

1. Business Development & Sales Growth

  • Develop and execute a territory sales strategy focused on UAE sectors such as government, BFSI, healthcare, retail, and enterprise.
  • Identify, qualify, and close new IT solution opportunities.
  • Lead the end-to-end sales process from prospecting to contract closure.
  • Maintain accurate forecasting and CRM updates.

2. Account Management

  • Own and grow key customer accounts by understanding needs and positioning relevant solutions.
  • Drive upsell and cross-sell initiatives across Intertec's IT services and solutions.

3. Collaboration & Solution Positioning

  • Work closely with pre-sales, delivery, and practice teams to design tailored solutions.
  • Partner with OEMs like Microsoft, Oracle, Cisco, ServiceNow, etc., for solution alignment and joint engagements.
  • Provide insights on customer demand and market gaps.

4. Tendering & Proposal Management

  • Lead RFP/RFQ responses including solution design inputs, pricing, compliance, and documentation.
  • Conduct commercial and technical negotiations with procurement teams and leadership stakeholders.

5. Market Intelligence

  • Track UAE market trends, competition, and technology advancements.
  • Identify new growth areas and potential risks.

TECHNICAL SKILLS /COMPETENCIES:

MANDATORY

  • Bachelor's degree in IT; MBA in Sales/Marketing preferred.
  • 10+ years of experience in IT solution sales / business development, handling enterprise accounts and closing complex IT deals.
  • Strong background in:
  • AMC renewals & new business generation
  • Software maintenance renewals & upgrades
  • Outsourcing, managed services & professional services
  • Exposure to one or more IT solution domains:
  • Cloud & Infrastructure Azure, AWS, Oracle
  • Enterprise Platforms Microsoft Dynamics, Asset Management, ERP, CRM
  • ITSM/ESM ServiceNow, Ivanti, ManageEngine
  • RPA & Automation solutions
  • Low-code / No-code platforms
  • Strong negotiation, stakeholder management, and pipeline forecasting skills.
  • Experience working with OEMs, distributors, and enterprise customers in the UAE/GCC.

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About Company

Job ID: 134115119

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