Client Retention Specialist - Forex, CFD, or Trading

Key Responsibilities

• Proactively engage with existing UK clients to foster strong relationships and ensure high levels of satisfaction.
• Implement effective retention and re-activation strategies to minimize churn and maximize client lifetime value.
• Drive strong deposit volumes through expert client management and conversion techniques.
• Address client inquiries and resolve issues efficiently, upholding the brand's reputation for exceptional service.
• Collaborate with internal teams to optimize client experience and identify opportunities for growth.
• Maintain an ethical approach to all client interactions, ensuring compliance with regulatory standards.

We are seeking a professional with a proven track record and a performance-driven mindset. The ideal candidate will possess:

• Demonstrated Experience: A strong background in Retention, Re-activation, Conversion, Sales, or Client Recovery.
• Market Expertise: Experience in Forex, CFD, or Trading is a significant advantage.
• Ethical Acumen: An ethical mindset coupled with strong closing abilities.
• Client Management Skills: Ability to effectively manage high-value UK clients