Job Description
Responsibilities
The Client Solutions team mission is to establish and build scalable, healthy, long-term client relationships by solving direct clients and agencies challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok's ad products and are humble, dynamic and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client's growth strategy, including upsells, renewals and campaign reactivations.
Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.
Responsibilities:
- Manage and grow post-sale client relationships with advertisers of all sizes, acting as a trusted strategic partner.
- Partner cross-functionally with internal teams (Sales, Ad Operations, Product, Measurement, Engineering, Creative) to ensure smooth campaign setup, execution, and optimization.
- Monitor, analyze and optimize advertising campaigns, proactively identifying opportunities to improve performance and client outcomes.
- Work closely with Product and Engineering teams to investigate, troubleshoot, and resolve campaign-related issues in a timely manner.
- Lead end-to-end campaign management, including setup, optimization, and performance analysis, translating data into actionable insights for clients.
- Use campaign insights and marketplace feedback to inform product improvements and guide overall advertising strategy.
- Support the Sales team on pre-sale research, insights, nd pitch development to drive strong solutions narratives.
- Conduct regular business reviews and adopt a consultative, long-term approach to building productive, growth-oriented client relationships.
Qualifications
Minimum Qualifications:
- Experience: At least 5 years experience in client-facing roles, with a strong background in digital marketing, account management, or sales.
- Analytical Mindset: Demonstrated ability to use data to drive decisions and optimize campaign performance.
- Client-Centric Approach: A natural communicator and relationship builder, committed to delivering solutions that foster client satisfaction and long-term business growth.
- Strategic Thinking: Strong problem-solving skills with a keen ability to align marketing strategies with client goals.
- Industry Expertise: Deep understanding of the digital marketing ecosystem, tech landscape, and emerging trends.
Preferred Qualifications:
- Experience in sales, solutions or account management roles within social media advertising platforms (TikTok or similar).
- Strong experience with both branding and performance media strategies, including measurement techniques and optimization approaches.
- Flexibility to travel in the region for client meetings, events, or other business needs.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
