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Duties and Responsibilities:
-Greets the patient and courteously ask for his/her complaints.
-Schedule upcoming appointments and confirm scheduled appointments every day.
-Identify patients by requesting their national ID/ Iqama and patient full name.
-Ask for a type of coverage (Cash, Insurance, Aramco). If the patient is Insurance, to check eligibility of coverage at the supported platforms.
-Scans patient Identification and enter it in the patient electronic record.
-Create new patient file for clinic visit.
-Charge services entered by the physician.
-Provides assistance to the patient whenever needed for location of Pharmacy, Laboratory, Radiology department and other areas in the hospital.
-Schedule re appointments or refer the patients to another clinic upon receiving notice from the clinician that he/she will not be available at the due appointment time.
-Answer department Telephone/Phone calls and texts, using correct salutations and telephone etiquette.
-Ask patients if they need to Print invoice bills.
-Receiving or replaying an email from our department regarding updating information.
-Discuss cost of service, insurance coverage and payment options with patients.
-Work as a team player to ensure patient receive the best service.
-Maintain quality service.
-Maintain a clean and neat reception area.
-Informing patients about delays and the approximate waiting time.
-Follow orders from superior.
-Professional manner and appearance.
-Updating and verifying patient information at every visit.
-Respect patient rights by maintaining their confidentiality.
-Data entry tasks that are related to the provided services.
-Provide personalized coordinated care, andsupport for staff and families.
-Treat people with dignity, compassion, and respect despite their religion, color and background.
QUALIFICATIONS:
-Diploma /Bachelor's degree.
PROFESSIONAL EXPERIENCE:
-At least 1year experience working as a receptionist.
-Typing skill and computer knowledge is essential.
Almoosa Specialist Hospital is a world-class health system that promotes wellness and heals illness , founded in 1996 as the first private hospital in Ahsa, offering high-quality integrated healthcare.Ranked among the best ten hospitals in the GCC, we ensure to provide our patients with the best care in the Kingdom and GCC with qualified, competent caregivers using the latest technologies and evidence-based techniques.
Job ID: 124859093
