The Cluster Revenue Manager will be responsible for implementing the revenue management strategies and processes in the client hotels, to optimize and maximize its revenues.
Key Accountabilities:
- Identify new revenue opportunities.
- Perform competitive benchmark studies and follow market trends.
- Create and develop pricing strategies in conjunction with the individuality of each hotel.
- Provide weekly dynamic forecast of expected results, variances and budget comparisons.
- Reduce the cost of distribution by finding new less expensive means of delivering business.
- Act as overall business development consultant for the hotel manager/ General Manger.
- Build and maintain strong working relationships with levels of staff at the hotel.
- Work in liaison with hotel sales and reservations departments as a team.
- Optimize and expand distribution partnerships.
- Ensure hotels personnel are fully competent in the use of all systems.
- Challenge and influence hotels to improve service level and operational standards.
- Daily picks-up analysis, strategy adjustments and reporting.
- Analyze overall monthly hotel performance and provide summary report with recommendations for improving long-term strategies.
- Oversee and audit the standards and operations of the reservations department.
- Ensure web site booking process is maintained up-to-date and functional.
- Conduct quarterly property performance review and develop strategic and tactical action.
Education:
- Bachelor or master's degree in Hotel Management, Tourism or Economic Studies
Experience:
- 2 - 4 years of hands-on Hotel Revenue Management experience
Skills/Attributes:
- Highly computer literate with a high-level command of Excel
- Knowledgeable of hotel technology: PMS, Channel Manager, GDS, CRS, Extranet
- Fluent in English, both oral and written
- Good analytical and numeric skills
- Able to develop relationships with 3rd parties and the hotel teams
- Well-developed interpersonal, adaptive influencing and supervisory management skills
