Collection Officer

Key Responsibilities:

• Follow up with customers on outstanding payments via calls, emails, and visits
• Ensure timely collection of dues in line with company credit policies
• Maintain accurate records of customer accounts and payment status
• Coordinate with sales and finance teams to resolve billing discrepancies
• Negotiate payment plans with customers when required
• Monitor aging reports and prioritize high-risk accounts
• Prepare regular collection reports and updates
• Escalate long overdue accounts for legal action when necessary
• Ensure compliance with company policies and procedures
• Handle collections related to vehicle sales, leasing, or financing
• Coordinate with fleet and corporate clients for bulk payments
• Track installment payments for financed vehicles
• Work closely with banks/finance partners on loan-related collections

Requirements:

• Bachelor's degree in Finance, Business Administration, or related field
• 2–4 years of experience in collections, preferably in automotive or finance
• Strong communication and negotiation skills
• Good knowledge of accounting principles and credit control
• Proficiency in using Microsoft Office applications
• Ability to work under pressure and meet targets