Deliver customer's invoices within 5 days from issuance date.
Follow up customer's credit period as per company policy
Collection period not exceeds allow credit time
Review all type of discounts on invoices with customers.
Prepare collection Reports.
Lead the resolution process for complex or escalated customer complaints related to collections / service centers, ensuring timely and satisfactory outcomes
Create Credit Memo requests on Oracle for the CV credit customers with consecutive follow up with all stakeholders till completely approved or to complete any missing/required document to insure request completion.
Monitor back-office queues, ensuring timely follow-up on pending items such as disputed payments, refund requests, or policy exceptions.
Prepare detailed analysis reports, dashboards, and presentations for senior management regarding complaint trends and root causes.
Contact customers via phone, email, or mail to collect outstanding accounts
Analyze customer files and negotiate payment arrangements
Resolve billing disputes and explain the impact of late payments
Maintain accurate records of account statuses and collection activities
Collaborate with internal teams to develop effective collection strategies
Decide on service interruptions based on payment status
Monitor short-paid invoices and initiate appropriate follow-up actions
Process and manage internal documentation and records
Perform data entry and maintain databases
Support HR, finance, or IT teams with administrative tasks
Prepare reports and presentations for internal use
Schedule meetings and manage calendars
Ensure compliance with company policies and procedures
Job Requirements:
Educational Requirements: Bachelor's Degree
Experience : 1-3 Years of Experience
Special Certification or Training Required: Oracle certificate / Background preferred
Technological Requirements: Proficiency in Microsoft Office specially Excel & PowerPoint
