Summary
The Collection Specialist is responsible for managing outstanding customer accounts, ensuring timely payments, and maintaining healthy cash flow for the company. The role involves communicating with clients, resolving billing issues, and following up on overdue invoices while maintaining strong customer relationships.
Key Responsibilities
- Monitor customer accounts to identify outstanding debts.
- Contact clients via phone, email, and official letters to follow up on overdue payments.
- Negotiate payment plans and settlements when necessary.
- Investigate and resolve billing discrepancies and disputes.
- Maintain accurate records of collection activities and customer communications.
- Prepare aging reports and provide regular updates to management.
- Work closely with Sales and Finance teams to resolve account issues.
- Escalate problematic accounts when needed according to company policy.
- Ensure compliance with company policies and legal regulations related to collections.
Qualifications
- Bachelor's degree in accounting, Finance, Business Administration, or a related field.
- 14 years of experience in collections, accounts receivable, or credit control.
- Strong knowledge of accounting principles and AR processes.
- Proficiency in Microsoft Excel and ERP/accounting systems.
- Excellent communication and negotiation skills.
- Strong attention to detail and problem-solving abilities.
