Job Objective
As Collections Assistant, you will be responsible for constant follow-up and collection of Service Charge payments and debts.
Key Roles and Responsibilities
Debt Collection
- Monitor payments against issued service charge invoices.
- Communicate professionally with owners via phone and email while building strong relationships.
- Conduct consistent follow-ups to recover outstanding balances.
- Investigate and resolve customer queries efficiently.
- Flag slow-paying/defaulting owners to the Building Manager and escalate delinquent accounts to Legal, RDC, and Mollak.
- Maintain organised documentation, including client files and payment proofs.
Receivables & Accounting
- Collect CDC, PDC, and cash payments and deposit to the bank.
- Generate and issue Statements of Account and service charge invoices.
- Prepare ageing reports and reconcile customer statements on Mollak & ADDA.
- Allocate unidentified receipts and generate official receipts on Mollak/ADDA.
- Handle invoice disputes in coordination with the Finance team.
General & Reporting
- Work closely with Finance to stay updated on billing and invoicing status.
- Manage correspondence with owners and maintain strong working relationships.
- Prepare and share updated service charge reports with Building Management teams.
Required Skills & Qualifications
- Proven experience as a Collection Assistant/Specialist in an Owners Association Management Company.
- Proficiency in Excel, Mollak, and ADDA software.
- Strong understanding of RERA regulations, service charge methodology, payment processes, and RDC escalation procedures.
- Solid knowledge of collection techniques and best practices.
- Excellent communication and interpersonal skills with the ability to explain service charge components clearly.
- Relationship-building skills to enhance cooperation and maximize collections.
