Collections Supervisor

About the Role

We are seeking a Collections Supervisor to oversee and manage the organization's collections operations. The role focuses on ensuring timely collection of outstanding receivables, supervising the collections team, and maintaining effective communication with clients to achieve collection targets.

The ideal candidate will have strong leadership, negotiation, and organizational skills, along with the ability to monitor performance and improve collection efficiency.

Key Responsibilities

Supervise and guide the collections team to achieve monthly and annual collection targets

Monitor outstanding receivables and ensure timely follow-up with clients

Maintain regular communication with clients regarding overdue payments

Prepare and review daily and periodic collection performance reports

Coordinate with internal departments to resolve billing and payment-related issues

Ensure proper documentation and issuance of payment receipts

Support field visits when required to resolve collection cases

Monitor team productivity and provide performance feedback

Ensure compliance with internal policies and relevant regulations

Qualifications

Bachelor's degree in Business Administration or a related field

35 years of experience in collections or accounts receivable

Previous supervisory or team leadership experience is preferred

Required Skills

Strong communication and negotiation skills

Ability to manage deadlines and collection targets

Good understanding of collection procedures and regulations

Proficiency in Microsoft Office (Excel, Word, Outlook)

Strong analytical and reporting skills

Ability to manage a team and maintain productivity