managing a portfolio of accounts to ensure timely collection of outstanding payments. working closely with corporate clients to resolve billing issues, and ensure compliance with company policies. requires maintaining positive client relationships while achieving collection goals.
Responsibilities
- Monitor and manage a portfolio of corporate accounts with outstanding payments, ensuring timely follow-ups and collections.
- Provide regular updates and reports to senior management on collection progress, outstanding balances, and potential risks.
- Ensure that collections are conducted in compliance with all relevant legal regulations, company policies, and ethical standards.
Job functions
- Contact clients via phone, email, or in-person meetings to discuss overdue accounts and secure payments or payment arrangements.
- Work with clients to resolve billing discrepancies or disputes, collaborating with internal departments (e.g., billing, sales) when necessary.
- Negotiate payment plans or settlements with clients, ensuring the company's financial interests are met while maintaining good client relationships.
- Maintain accurate and up-to-date records of client communications, payment histories, and account statuses in the company's database or ERP system.
- Identify and address potential issues that may prevent timely collections, offering solutions to clients to facilitate payment.
- Work closely with other departments (e.g., sales, corporate accounting) to ensure smooth resolution of payment issues and ensure customer satisfaction.
