Job Description
Command & Control Support Engineer:
- Supporting products for the Emergency Services. An Engineer who can technically contribute to the full range of skills involved in first & second line support to mission-critical systems.
- Demonstrate good customer service skills and work as an individual or part of a pressured support team.
- The individual will be required to work within a dedicated support team to handle both reactive work caused by problems and the proactive work required to enhance the businesses ability to achieve SLA's within cost delimiters (Preventive & corrective maintenance).
- Due to system criticality, any planned activities and upgrades are normally implemented outside of normal operations hours as the systems are operational 24 hours a day.
- The individual will be responsible for developing and managing documentation and procedures to ensure records are maintained and demonstrate their added value to incident resolution.
Qualifications
- SQL Server and Cluster failover Hyper-V
- Windows Server 2012 /16/19 & 22
- Windows 10/11
- Microsoft Suite (Word,Excel,SQL)
- CCNA and/or CCNP is a plus
Desirable Skills
- Experience of bespoke application support.
- Configuring PCs, installation and configuration of software.
- An understanding of Lan/Wan Hardware and Architecture.
- An understanding of TCP/IP and Network protocols.
- Windows and networking.
- Tetra & LTE communications
- Remote Access Service (RAS) or Windows (RDP) .
- Use of Call Management Software.
- Working knowledge of MSSQL Application
- Practical experience in TCP/IP network support
- MS Business Applications experience including Excel, Visio, Word
On the Job Training will be given where appropriate to responsibilities and skills levels.
Core Competencies
Communication & Teamwork
Customer Focus
Judgement & Decision Making
Delivery & Ownership
Enthusiasm & Drive
Team player
