Commercial Projects Senior Officer
We are a high-growth, tech-enabled lifestyle platform operating across multiple markets across EMENA. Our commercial calendar is ambitious, spanning seasonal campaigns, brand launches, category expansions, and cross-functional delivery programs that require precise coordination across multiple teams and markets.
This is an operational leadership role within our Commercial Projects function, sitting at the centre of how we plan, track, and deliver our most critical commercial initiatives.
About the Role
The Commercial Projects Senior Officer independently manages the end-to-end critical path for assigned commercial projects from concept approval through to go-live. You will chair delivery forums, coordinate across Buying, Merchandising, Design & Innovation, Supply Chain, and Online Merchandising, and ensure every milestone lands on time.
What You Will Own
CRITICAL PATH MANAGEMENT
- Own the full project critical path from concept approval to go-live, maintaining a single source of truth for all timelines and milestones
- Build and maintain detailed project plans that integrate all cross-functional workstreams into one coordinated delivery view
- Drive milestone adherence through structured follow-up, clear ownership, and early escalation of risks
CROSS-FUNCTIONAL DELIVERY COORDINATION
- Lead weekly project delivery meetings across Buying, Merchandising, Design and Innovation, Supply Chain, and Online Merchandising
- Own the meeting agenda, action log, and post-meeting follow-up to ensure nothing falls through the gaps
- Manage workstream dependencies proactively, resolving upstream blockers before they impact downstream milestones
RISK AND ISSUE MANAGEMENT
- Maintain the risk and issue register for assigned projects with real-time accuracy
- Escalate risks early with clear impact assessments and mitigation recommendations for the Specialist or Assistant Manager
- Hold workstream owners accountable to agreed resolution timelines and track closure
GOVERNANCE AND REPORTING
- Prepare and chair governance forums for assigned projects, ensuring decisions are made on time and documented immediately
- Build structured project status reports for senior stakeholders covering timeline, risk, and decision summaries
- Maintain governance cadence discipline and flag overdue decisions that require escalation
What We Are Looking For
- 4 to 6 years in project management, preferably within commercial, retail, or e-commerce delivery environments
- Proven end-to-end critical path management and risk framework experience
- Strong governance forum facilitation and structured stakeholder communication skills
- Decisive, highly organised, and reliable under delivery pressure
- Bachelor's degree in Business, Management, Operations, or related field
Key Success Metrics
On-time delivery vs launch plan, critical path milestone adherence, risk escalation timeliness, governance forum effectiveness, and action closure rate.
