Commercial Projects Senior Officer

Commercial Projects Sr. Officer

Department

Commercial Department

Function

Commercial Project Management

Job Purpose

The Commercial Projects Sr. Officer independently manages the end-to-end critical path for defined commercial projects, coordinating across functions, tracking risks and dependencies, and ensuring timely decision-making. This role acts as the operational project lead for assigned launches and begins to mentor junior project team members.

Key Responsibilities

End-to-End Critical Path Ownership

• Own the full critical path for assigned commercial projects from concept approval to go-live
• Build and maintain detailed project plans integrating all cross-functional workstreams
• Maintain the single source of truth for all project timelines, milestones, and go-live dates
• Proactively identify critical path risks and escalate to Specialist or Asst. Manager immediately
• Drive milestone adherence through structured follow-up and clear accountability frameworks

Cross-functional Delivery Coordination

• Lead cross-functional coordination across Buying, Merchandising, D&I, CRCO, Supply Chain, and Online Merch
• Chair weekly project delivery meetings; own the agenda, actions, and post-meeting follow-up
• Manage workstream dependencies; ensure upstream blockers are resolved before downstream milestones are impacted
• Maintain clear and structured communication on project status to all relevant stakeholders
• Coordinate go-live readiness checks across all functions before launch approval

Risk, Issue & Dependency Management

• Own the risk and issue register for assigned projects; maintain real-time accuracy
• Identify and escalate risks early with impact assessments and mitigation recommendations
• Manage issue resolution; hold workstream owners accountable to agreed mitigation timelines
• Map and monitor all project dependencies; flag cross-workstream alignment gaps proactively

Governance & Decision Support

• Prepare and chair governance forums for assigned projects ensuring timely decision-making
• Build structured project status reports for senior stakeholders including risk and timeline summaries
• Ensure all governance decisions are documented and reflected in project plans immediately
• Maintain governance cadence discipline; escalate decisions that are overdue or unresolved

Team Support & Mentoring

• Mentor Commercial Projects Coordinators and Officers on tracking discipline and coordination standards
• Review junior team members tracking outputs for accuracy before distribution
• Support onboarding of new project team members on Floward's project management tools and processes

Key Performance Indicators

• On-Time Delivery vs Launch Plan
• Critical Path Milestone Adherence
• Risk Escalation Timeliness
• Governance Forum Effectiveness
• Action Closure Rate

Qualifications & Experience

Education

Bachelor's degree in Business, Management, Operations, or related field

Experience

4–6 years in project management; commercial, retail, or e-commerce project delivery preferred

Skills

End-to-end critical path management; risk and issue frameworks; governance forum facilitation; team mentoring

Attributes

Structured, decisive, highly organised, strong influencer, reliable under delivery pressure

About Floward :

Floward Life Page

Floward Corporate

Founded in 2017, Floward is an online flowers and gifting company; we pride ourselves in creating a seamless experience for our customers and making sending flowers and gifts as enjoyable as receiving them. We source our flowers daily from the best growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion. We also partner with local and international brands to offer a wide range of gifts including chocolate, perfumes, cakes and more, coupled with our arrangements to create the perfect gift. Operating in 36 cities in nine countries across the MENA region and UK, we guarantee same-day delivery across the board through our own refrigerated fleet to ensure our arrangements arrive fresh to the customer.