Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.
Job Summary
We are seeking a passionate and talented Community Management Specialist to join our dynamic team.
The ideal candidate will focus on building and nurturing our online and offline communities, enhancing engagement and fostering positive relationships with healthcare professionals, patients, and stakeholders.
Key Responsibilities:
- Verify all app users, especially healthcare professionals (HCPs)
- Ensure accuracy of user data through validation processes
- Contact users (including doctors when needed) to confirm information
- Respond to users comments and inquiries on Medsulto and other channels
- Manage user requests and follow up until resolution
- Coordinate with internal teams to resolve issues
- Manage the points program and handle points redemption
- Support user engagement activities (e.g., notifications, updates)
- Monitor and analyze user behavior and activity
- Track and report on: Platform usage, User growth, New doctors vs. CRM doctors
- Share insights with the team to support decision-making
Requirements
- Bachelor's degree in a relevant field (Marketing, Communications, PR, or similar)
- 1-3 years experience in community management or social media
- Strong Arabic & English communication skills
- Customer-focused with strong interpersonal abilities
- Familiar with social media tools and basic analytics/reporting
- High attention to detail with strong accuracy
- Organized, efficient, and able to manage multiple tasks with professionalism and discretion
