Seeking a Content Moderator (fluent in Arabic & English) to help maintain a safe, respectful, and engaging environment on a large-scale, user-generated content platform where users create and share posts, comments, images, and videos across multiple interest-based communities. The role will focus on review of user-generated content, enforce community rules, respond to reports, and support healthy discussions across Arabic and English communities.
Key Responsibilities
- Review and moderate user-generated content (posts, comments, images, videos, and messages) in Arabic and English to ensure compliance with platform policies and applicable regulations.
- Proactively surface and promote high-quality topics by identifying trending discussions and highlighting relevant posts within key communities.
- Support community growth by initiating discussion prompts, weekly threads, polls, and topic-based campaigns to encourage participation.
- Work with Community/Editorial teams to curate featured content, spotlight creators, and maintain a steady cadence of engaging posts.
- Apply moderation guidelines consistently, including removing prohibited content and issuing warnings, temporary bans, or escalations when required.
- Handle user reports and appeals, providing clear, professional responses and documenting decisions.
- Monitor emerging trends and risks, including spam, scams, harassment, hate speech, misinformation, and coordinated abuse.
- Escalate high-risk content (e.g., threats, self-harm, child safety concerns, illegal activity) to senior moderators or Trust & Safety teams per defined procedures.
- Maintain accurate records of moderation actions and rationale to support audits and quality reviews.
- Collaborate with cross-functional teams (Trust & Safety, Legal, Product, and Community) to refine policies and improve user experience.
Requirements
- Fluent Arabic (reading/writing) and strong English proficiency; ability to understand regional dialects and slang is an advantage.
- Experience in content moderation, customer support, trust & safety, compliance, or community operations (preferred).
- Strong judgment and ability to interpret policy consistently across different contexts.
- Comfortable reviewing sensitive content and maintaining professionalism under time pressure.
