MAIN OBJECTIVE OF ROLE
To support real-time operational control for flydubai's hub in DXB and outstations and ensures timely communication, accurate flight monitoring, and effective coordination with internal and external stakeholders.
Key Responsibilities
- Coordinates with the airport team (Hub and outstations) to determine the most appropriate action and provides a final recommendation for action.
- Monitors and analyses all delayed flights and provides recommendations to facilitate the process of connecting passengers and ensures action plans are executed at the airport..
- Liaises with NCC and the airport team for any aircraft changes to ensure all passengers and baggage are efficiently handled.
- Assists during irregular operations including adverse weather, system outages, delays, and high-impact events.
- Handles additional tasks, including follow-up on medical offloads (departure/arrival), notifying special loads to the relevant internal stakeholders.
- Provides rapid operational support during irregularities and disruption events.
- Supports the daily Passenger Connectivity Action Plan by monitoring all short connections.
- Liaises with flydubai Reservations for passenger rebooking in cases of delays, cancellations, rerouting, or disruptions, and ensure terminals provide timely assistance.
- Communicates with the Reservation team to ensure that all misconnected passengers are rebooked appropriately based on the decisions taken.
- Maintains full situational awareness across the network, ensuring On-Time Performance (OTP), and facilitating seamless passenger, baggage, and aircraft turnaround operations.
- Executes the daily Passenger Connectivity Action Plan and protect network integrity.
Qualifications
- High School Diploma (or equivalent)
- Fluent in English
- Airport operations experience is required
- Departure Control System (Working knowledge of two or more systems desirable)
- Years with qualifications: 2 - 4 years
COMPETENCIES
- Customer Focus
- Teamwork
- Effective Communication
- Personal Accountability & Commitment to achieve
- Resilience & Flexibility (Can do attitude)
