Coordinator - Claims & Billing

JOB PURPOSE

The Claims & Billing Coordinator main role is to ensure accurate and timely claims processing while maintaining compliance with company policies and regulatory requirements. This role supports financial integrity and customer satisfaction by managing billing records, coordinating with internal teams and external partners, and proactively resolving discrepancies.

Qualifications and Education:

Bachelor's degree of pharmacy, business administration or management.

Experience:

1-2 years of experience in a related field.

JOB RESPONSIBILITIES

Ensure all invoices issued by stores during the previous month are collected, reviewed, and

submitted in accordance with each country's/company's policies and regulations, and process all

claims in a timely manner.

Follow up with stores regarding pending or missing invoices, required supporting documents,

approvals, customer/doctor signatures, and eye test copies.

Prepare and share the monthly payment advice with the Accounts Receivable team, providing all

requested data and supporting documentation as needed.

Support other teams by providing requested data and information to facilitate smooth workflow

and operational processes.

Assist in extracting required data and retrieving rejected invoices (hard or soft copies) for

resubmission or audit purposes.

Prepare billing compliance reports and ensure the accounting team receives all necessary

supporting data.