About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
seaside retreat in the heart of Qatar's capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world's largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.
About The Role
As a Core Agent, you will be part of the heart of our guest experience, serving as the first point of contact and ensuring seamless communication across departments. Your role will involve handling internal and external calls, managing guest requests efficiently, and supporting the smooth flow of operations within the hotel.
Responsibilities
- Answer, record, and process all guest calls, requests, and inquiries in a timely and professional manner.
- Operate the hotel's telephone and communication systems with accuracy and courtesy.
- Coordinate guest services by liaising with different departments to ensure needs are met.
- Handle emergency calls and procedures according to Four Seasons standards.
- Maintain detailed knowledge of the hotel, its services, and the surrounding area to assist guests effectively.
- Provide guests with genuine, personalized service while upholding Four Seasons standards of excellence.
Requirements
- Previous experience in customer service, reservations, or call center environment preferred.
- Strong communication skills, both written and verbal.
- Ability to multitask and remain calm under pressure.
- Fluency in English required; additional languages are an asset.
- A passion for delivering exceptional service and an eye for detail.
- Flexible availability, including evenings, weekends, and holidays.
What We Offer
Competitive salary and benefits package.
Complimentary stays at Four Seasons properties worldwide.
Training and development opportunities to grow your career.
A supportive and inclusive work culture guided by the Golden Rule.
Join Our Team
If you are passionate about creating memorable guest experiences and thrive in a dynamic luxury hospitality environment, we invite you to apply for the Core Agent role at Four Seasons.
