Coustomer service agent ( B2 )

Company Description

RAYA Customer Experience (RAYA CX) specializes in next-generation business process outsourcing (BPO) and customer experience management, supporting clients across various industries. Since 2001, RAYA CX has partnered with Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Leveraging highly skilled labor markets, RAYA CX offers integrated outsourcing solutions fueled by advanced technology, innovative strategies, and continuous improvement. The company is committed to delivering exceptional customer service and operational excellence.

Role Description

We are seeking a full-time Customer Service Agent (B2) to join our team on-site in Qesm El Maadi. The role involves addressing customer inquiries, providing resolutions to complaints, and ensuring high-quality service delivery. Key responsibilities include managing customer interactions professionally via various channels, identifying customer needs, and escalating issues as necessary. The ideal candidate will work closely with internal teams to ensure customer satisfaction and uphold company standards of service excellence.

Qualifications

• Proficiency in communication skills, including active listening and effective verbal or written communication
• Problem-solving skills to address customer inquiries and effectively resolve issues
• Fluency in languages relevant to the customer base (e.g., English, French, or other applicable languages)
• Proficiency in using computer systems, CRM software, and ability to learn new tools quickly
• Strong interpersonal skills with the ability to build rapport with clients and team members
• Adaptability and multitasking skills in a dynamic work environment
• Experience in customer service, call centers, or BPO environments is a significant advantage
• High school diploma or equivalent; additional education or certifications in customer service are a plus