The Crisis Management Lead will be responsible to lead the design, implementation, and continuous improvement of Qatar Foundation's crisis management framework to strengthen organizational resilience.
Key Result Areas:
- Own and lead the enterprise-wide crisis management strategy for Qatar Foundation and its entities including development, review, refinement and embedding of Crisis Management Plans and Protocols ensuring consistency and alignment with international best practices.
- Guide and safeguard QF's operations and reputation through effective crisis handling, by addressing operational and reputational threats.
- Establish and Govern the Crisis Management Framework, including crisis plans and protocols ensuring crisis preparedness mechanisms across QF.
- Plan, direct and facilitate organization-wide crisis management training and exercise sessions; for CMT, CLTs and other crisis teams ensuring capabilities are tested and enhanced.
- Guide the QF Crisis Management Team in delivering their roles as effectively as possible with the necessary support in the event of a crisis, enabling them to respond in as effective and efficient a manner as possible.
- Collaborate with key external partners to ensure coordinated response efforts and timely communication during crises.
- Ensure organizational crisis readiness through capability assessments, maturity evaluations and continuous improvement initiatives
- Establish post-crisis review governance, ensuring lessons learned are translated into structural, procedural and capability improvements.
- Drive integration of crisis-related risks into enterprise risk management systems, ensuring alignment with risk appetite, business continuity and resilience objectives.
- Represent crisis management at senior governance forums, providing assurance reporting, dashboards and performance metrics to senior leadership
- Lead collaborations with external consultants, vendors and partners on specialized crisis services if needed, aligned with approved objectives
- Develop and oversee alignment frameworks with cross-functional crisis teams (CCT, CHCT, EMT etc.) to ensure alignment of crisis readiness efforts
- Mentor and guide crisis management specialists, coordinators and entity focal points to build internal capacity and ensure continuity of expertise.
- Supervise crisis management annual planning, KPIs, budget formulation and performance scorecards, ensuring measurable impact.
- Oversee the activities of Crisis Management Coordinators and Crisis Management Team (CMT) coordinators as necessary.
- Other reasonable tasks as assigned by the Director
Minimum Knowledge, Skills & Experience:
- Bachelor's degree in a relevant field & 6-8 years of relevant full-time work experience.
- Excellent communication, teamwork and interpersonal skills and ability to establish and maintain effective working relationships
- Solid understanding of QF's large, complex multi-faceted centers and organizational design
- Excellent writing skills - the ability to draft / edit a variety of written reports and communications and articulate ideas clearly and concisely.
- Proficiency in MS Office applications
