Job Summary:
A CRM Administrator/ Data Analyst manages and supports a company's Customer Relationship Management (CRM) system ensuring data accuracy, user access, and efficient workflows. The candidate should have a basic understanding of CRM platforms, good data handling skills and strong attention to detail.
Core Responsibilities:
- Manage and update customer data in the CRM
- Support users with basic CRM issues
- Create simple reports
- Maintain data accuracy and documentation
- Assist with basic workflow and system updates
- Collaborate with cross-functional teams to understand data requirements and provide timely and accurate reports that meet business needs.
- Conduct thorough data cleansing and validation processes to ensure data integrity and reliability before analysis
Skills Required:
- Basic CRM knowledge
- MS office skills
- Understanding of sales & marketing processes
- Strong communication and problem-solving
- High attention to detail
- Patience and ability to support users
- Good documentation & organization skills
- Comfortable working with large datasets and multiple data sources; demonstrable experience of data cleaning, validation and reconciliation.
- Effective written and verbal communication skills and experience working collaboratively across functional teams.
Qualifications & Additional Information:
- Bachelor's degree
- Minimum of 2-3 years of experience in a data analyst role
- Commitment to maintaining confidentiality and complying with company governance, security and data protection standards.
- Exceptional problem-solving skills with a strong analytical mindset, able to interpret complex data sets with ease.
- Strong time management skills and ability to meet tight deadlines.
- Ability to work independently and collaboratively within a team, demonstrating flexibility in adapting to changing priorities.
- Fluency in English; additional languages are an advantage to enhance communication
