Job Description
Position:CRM Agent(Arabic Speaking)-Experienced in Automotive field
Number of Vacancies: 3
Department/Brand: Automotive Division
Contract Duration: 6 Months (Temporary)
Potential Conversion: Subject to performance, the role may convert to a full-time position upon successful completion of the contract period.
Work Schedule: 5 days per week
Shift Requirement: Candidates must be flexible and willing to work rotational night shifts
Job Purpose
The CRM Agent will be responsible for managing customer interactions, handling inquiries, and providing high-quality customer support for the Automotive Division. The role requires excellent communication skills, customer focus, and the ability to work in a fast-paced, shift-based environment.
Key Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently
- Manage customer inquiries, complaints, and follow-ups related to automotive services and products
- Accurately update and maintain customer records in the CRM system
- Ensure timely resolution of customer concerns while adhering to company policies and service standards
- Coordinate with internal departments to ensure customer issues are resolved effectively
- Meet assigned performance targets, KPIs, and quality standards
- Provide consistent, high-quality customer service to enhance customer satisfaction and brand loyalty
Key Requirements
- Language Skills:Arabic is mandatory due to a high volume of Arabic-speaking customers; excellent English communication skills are also required
- Strong verbal and written communication skills
- Customer-oriented mindset with problem-solving abilities
- Willingness to work rotational shifts, including night shifts
- Ability to work independently and as part of a team
- Prior experience in CRM, call center, or customer service roles (preferably within the automotive industry) is an added advantage
Compensation & Benefits
- Opportunity for full-time employment based on performance after six months
- Exposure to a reputed automotive brand and professional work environment
