Job Summary
We are seeking a CRM & Billing Technical Lead with expertise in Microsoft Dynamics 365 to drive the design, development, and implementation of enterprise CRM and billing solutions. This role requires strong leadership, hands-on technical skills, and the ability to guide teams in delivering scalable, high-performance solutions.
Key Responsibilities
- Lead the design, architecture, and implementation of Microsoft Dynamics 365 CRM and Billing solutions
- Oversee end-to-end integrations with ERP, payment gateways, customer portals, and other enterprise systems
- Provide technical leadership to development teams, ensuring best practices in coding, architecture, and performance optimization
- Manage customizations, configurations, workflows, and plugins within Dynamics 365
- Collaborate with business stakeholders to gather requirements, design solutions, and define roadmaps
- Ensure high availability, scalability, and security of CRM & Billing systems
- Troubleshoot performance issues and oversee system upgrades and patches
- Work with DevOps teams for CI/CD pipeline automation and deployment management
- Ensure compliance with regulatory, security, and data protection standards
Requirements
Qualifications & Skills
- Bachelor's or Master's in Computer Science, Information Technology, or related field
- 8+ years of experience in Microsoft Dynamics 365 CRM & Billing solutions
- Strong hands-on experience with C#, .NET, JavaScript, SQL Server, and Azure
- Knowledge of billing models, invoicing processes, and subscription management
- Experience with RESTful APIs, SOAP, and integration patterns
- Familiarity with Agile methodologies (Scrum, SAFe) and DevOps practices
- Strong problem-solving and leadership skills
