CRM MANAGER

AMPLIQO is a fast-growing CRM agency headquartered in Dubai with operations in London. We partner with brands across hospitality, F&B, retail, and wellness to design and execute customer relationship strategies that increase loyalty, drive repeat visits, and maximise marketing ROI.

We’re looking for a CRM Manager to join our team and help deliver end-to-end CRM strategies for our clients. You’ll be responsible for building data-driven campaigns, managing loyalty program rollouts, and ensuring continuous optimisation across multiple client accounts. This is a client-facing role that blends strategy, execution, and analytics.

• Develop and execute CRM strategies across email, SMS, WhatsApp, and push.
• Audit client CRM setups, identify gaps, and propose tailored solutions.
• Build segmentation models to target customer groups effectively.
• Design and manage loyalty programs to drive retention and repeat business.
• Oversee campaign execution — from creative briefing to deployment.
• Track, analyse, and report on CRM performance, providing actionable insights.
• Collaborate with clients to align CRM activities with business goals.
• Stay up to date with CRM tools, automation platforms, and best practices.
• Support in onboarding new clients and managing ongoing relationships.

• 3–5 years of CRM / lifecycle marketing experience, ideally agency-side or in hospitality/F&B/retail.
• Strong knowledge of CRM platforms (e.g., Salesforce, Braze, HubSpot, Klaviyo, or similar).
• Data-driven mindset with experience in segmentation, automation, and reporting.
• Proven track record in driving customer engagement and improving CLV.
• Excellent communication and presentation skills for client-facing interactions.
• Ability to manage multiple projects and stakeholders simultaneously.
• Creative problem solver who can balance strategy with hands-on execution.

• Experience with loyalty program design and implementation.
• Familiarity with SQL, Google Analytics, or BI tools for deeper analysis.
• Understanding of F&B and hospitality marketing trends.

• Competitive salary package.
• Opportunity to work with leading F&B and hospitality brands across Dubai, London, and beyond.
• Fast-paced, entrepreneurial environment with room for growth.
• Exposure to cutting-edge CRM strategies and technologies.