Job Summary:
Meraki Developers is seeking a seasoned and proactive CRM Manager to lead and manage post-sales operations, client servicing, legal coordination, and collections for our real estate developments in Dubai. The ideal candidate must bring in-depth experience in Dubai's real estate sector, understand local regulations (DLD, RERA), and demonstrate proficiency in platforms like Bitrix or similar CRM systems. This role is pivotal in ensuring a premium customer journey from booking to handover.
Key Responsibilities:
Team Management & Operations
- Lead, train, and supervise a team of CRM executives to ensure high-quality customer engagement
- Assign responsibilities, monitor performance, and implement best practices to streamline client interactions
- Drive productivity through regular performance reviews and coaching sessions
Client Relationship Management
- Serve as the escalation point for premium clients post-booking
- Ensure timely, professional, and personalized responses to client queries, concerns, and service requests
- Maintain high standards of client satisfaction throughout the customer lifecycle
Post-Sales Operations
- Manage complete post-sales processes: welcome calls, documentation, payment plan coordination, agreement execution, and handover preparation
- Collaborate closely with Sales, Projects, Finance, and Legal teams to ensure seamless post-sales operations and timely possessions
Legal Coordination & Documentation
- Oversee the accurate and timely generation of client documents (Allotment Letters, SPAs, Receipts, etc.)
- Coordinate with the Legal team on Dubai-specific regulations, including RERA compliance and DLD requirements
- Address and resolve client legal queries in coordination with the legal department
Collections & Payment Follow-Ups
- Ensure timely collections as per agreed payment schedules
- Proactively follow up on overdue payments and manage defaulter escalation protocols
- Prepare regular collection reports and MIS for management visibility
Handover & Possession
- Manage the end-to-end handover process in coordination with engineering and facility teams
- Schedule pre-possession inspections, ensure snag list resolution, and arrange handover appointments
- Maintain complete possession documentation and client feedback reports
Requirements
Key Skills & Competencies:
- Proven leadership and team management skills
- Strong communication (verbal & written) and client servicing capabilities
- In-depth knowledge of Dubai real estate post-sales processes, RERA, and DLD compliance
- Hands-on experience with Bitrix CRM or similar real estate CRM platforms
- Exceptional organizational, documentation, and follow-up skills
- Strong analytical mindset with proficiency in reporting tools (Excel, dashboards)
Qualifications:
- Bachelor's or Master's degree in Business Administration, Marketing, or related field
- 6-10 years of CRM experience in real estate; Dubai real estate development experience is mandatory
- Experience in managing collections, legal documentation, and team operations is essential
Preferred Industry Experience:
- Residential or commercial real estate developers in Dubai
- Exposure to mid-to-high ticket property segments
- Familiarity with the Dubai Land Department (DLD), RERA processes, and client documentation norms in the UAE
