CS French speaker

Company Description

RAYA Customer Experience (RAYA CX) has been a trusted provider of next-generation Business Process Outsourcing (BPO) and customer experience management services since 2001. Serving Fortune 1000 companies across North America, Europe, the Middle East, and Africa, RAYA CX delivers tailored solutions in customer service, technical support, and global services. Operating from top-performing and highly skilled labor markets, RAYA CX integrates advanced technology with innovative strategies to ensure superior service delivery. The company is dedicated to continuous improvement, innovation, and the optimization of business outcomes for its clients.

Role Description

We are seeking a dedicated and fluent French-speaking Customer Service Representative (CS) to join our team. This is a full-time, on-site position based in Giza. Responsibilities include handling customer inquiries, providing accurate information, resolving customer issues, and maintaining exceptional service standards. The role demands effective communication, managing customer relationships, and ensuring satisfaction through professional and timely responses to customer needs.

Qualifications

• Fluency in French, with excellent communication and interpersonal skills.
• Problem-solving abilities and a customer-oriented mindset.
• Familiarity with customer service processes, techniques, and tools.
• Time management and organizational skills with attention to detail.
• Ability to work on-site in Giza and adapt to change in a dynamic environment.
• Previous customer service experience is an advantage.
• Proficient in using computer systems and basic office software applications.
• High school diploma or equivalent; additional qualifications or certifications in customer service are advantageous.