Customer Care Advisor

Company Description

Jadeer, originally established in 1994 as a subsidiary of Future Group, has evolved into a prominent name in the recruitment industry. Known for its expertise and commitment to excellence, Jadeer leverages cutting-edge technology and advanced software to enhance its recruitment processes. The company's adaptability and focus on innovation have allowed it to meet the changing needs of the industry. Jadeer has built a trusted reputation as a reliable and forward-thinking HR consultancy in the market.

Role Description

This is a full-time on-site role for a Customer Care Advisor located in New Cairo. The Customer Care Advisor will handle customer inquiries, ensure customer satisfaction, and provide exceptional support through effective communication across various platforms. The role involves resolving concerns, maintaining a professional and friendly demeanor, and contributing to the improvement of customer care processes to enhance the overall client experience.

Qualifications

• Strong skills in Customer-focused Service and ensuring Customer Satisfaction
• Proficiency in Customer Support and providing effective Customer Service solutions
• Excellent telephone manner and communication skills
• Patience, empathy, and active listening skills when dealing with customer queries
• Ability to work in a fast-paced, team-oriented environment
• Familiarity with CRM tools and customer service software is a plus
• Previous experience in a BPO or customer service role is preferred but not mandatory
• High school diploma or equivalent; a bachelor's degree is an advantage

What We're looking for:

• Graduates or experienced candidates (Fresh graduates are welcome to apply)
• At least 6 months of experience in Customer Service or Telesales field
• Strong English communication skills (written & spoken)

Limited slots apply now or DM me for more details.