Customer Care Professional

Company Description

Company: Jawharat Al Ibtekar Al Mumayaza Company

Location: Saudi Arabia

Reports To: Elevator Department Manager

Website: www.jawharat.sa

As a Customer Care Professional at Jawharat Al Ibtekar Al Mumayaza Company, you will be the face and voice of our brand. Your mission is to provide distinguished, innovative, and high-quality support to our clients, ensuring that every interaction aligns with our company's commitment to excellence and professional integrity.

• Engagement: Manage high volumes of inbound and outbound communication (calls, emails, and chat) with professionalism and empathy.
• Problem Solving: Identify and assess customers needs to achieve satisfaction by providing accurate, valid, and complete information.
• Account Management: Maintain detailed and accurate customer records in our database, following company communication procedures and policies.
• Brand Advocacy: Act as a brand ambassador, consistently promoting the Distinguished Innovation our company stands for.
• Escalation: Handle customer complaints effectively, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
• Collaboration: Work closely with the Board of Directors and departmental teams to provide feedback on customer trends and service improvements.

• Education: High school diploma or equivalent; University degree preferred.
• Experience: Proven customer support experience or experience as a Client Service Representative.
• Communication: Exceptional verbal and written communication skills in Arabic and English.
• Soft Skills: Strong active listening skills, emotional intelligence, and the ability to remain calm under pressure.
• Technical Proficiency: Familiarity with CRM systems, Microsoft Office, and modern communication tools.
• Mindset: A proactive can-do attitude with a focus on innovation and continuous improvement.

• A professional and supportive work environment.
• Opportunities for career growth within a growing, innovative company.
• Competitive salary and benefits package.

• Interested candidates are invited to send their CV and a cover letter to [Confidential Information] or visit our website at www.jawharat.sa for more information.