Position Overview
We are seeking a proactive and customer-focused Customer Experience Representative to enhance client satisfaction and strengthen long-term relationships in a fully remote environment. This role is ideal for individuals who are empathetic, communicative, and dedicated to ensuring every customer interaction reflects professionalism and care.
As a Customer Experience Representative, you will go beyond resolving inquiriesyou will help shape positive customer journeys, identify improvement opportunities, and ensure service standards consistently meet expectations. Your ability to listen actively, respond thoughtfully, and maintain organization in a remote setting will be critical to success.
This position is well suited for professionals who thrive in structured environments and take pride in delivering meaningful customer interactions.
Key Responsibilities
- Serve as a primary point of contact for customer inquiries via email, chat, and phone
- Ensure customer concerns are addressed promptly and effectively
- Monitor customer feedback and identify trends impacting satisfaction
- Document interactions accurately within CRM or support systems
- Collaborate with internal teams to resolve service gaps
- Follow up with customers to confirm issue resolution and overall satisfaction
- Maintain compliance with service level agreements (SLAs)
- Contribute ideas to improve customer processes and experience standards
Your work will directly influence customer loyalty, retention, and overall brand perception.
Qualifications
- Previous experience in customer experience, customer support, or client services preferred
- Strong written and verbal communication skills
- Excellent problem-solving and conflict resolution abilities
- Ability to multitask and manage multiple conversations efficiently
- Familiarity with CRM platforms and support tools
- Strong attention to detail and organizational skills
- Comfortable working independently in a fully remote environment
- Reliable internet connection and professional home workspace
Work Structure
- Fully remote role
- Flexible scheduling aligned with operational needs
- Clearly defined service and performance metrics
- Ongoing support and documentation provided
Engagement Terms
- Independent contractor or employee classification depending on placement
- Weekly payments through supported platforms
- Performance-based incentives may be available
- Role scope may evolve based on business requirements
Key Skills
Customer Experience (CX), Customer Support, Client Relations, CRM Systems, Zendesk, Salesforce, Service Excellence, Live Chat Support, Email Support, Call Handling, Active Listening, Communication Skills, Conflict Resolution, Problem Solving, Customer Satisfaction (CSAT), Net Promoter Score (NPS), Escalation Management, Time Management, Multitasking, Remote Work, Service Level Agreements (SLA), Relationship Building, Feedback Analysis, Process Improvement, Attention to Detail
Application Process
- Submit your updated resume highlighting relevant experience
- Qualified candidates can expect follow-up communication within a few business days
We are looking for customer-focused professionals who are committed to delivering exceptional experiences and maintaining high service standards in a remote work environment.
