Customer Relations Officer

Company Description

A Real-estate development company

Role Description

This is a full-time on-site role located in New Cairo for a Customer Relations Officer. The role involves managing customer interactions to ensure satisfaction, resolving customer inquiries or complaints, and maintaining long-term relationships with clients. Daily responsibilities include engaging with customers, providing support, analyzing feedback, and ensuring high standards of service throughout all interactions. The candidate will serve as a bridge between the company and its clients, fostering trust and loyalty.

Qualifications

• Strong Interpersonal Skills to build trust and maintain positive customer relationships
• Proven ability to ensure Customer Satisfaction and handle Customer Support inquiries effectively
• Analytical Skills to evaluate customer feedback and identify areas for improvement
• Experience in managing Client Relations and understanding customer needs
• Excellent communication and problem-solving abilities
• Proficiency in CRM tools or related software is a plus
• Ability to work collaboratively within a team in an on-site setting
• Bachelor's degree in Business Administration, Communication, or a related field is preferred.