Purpose Summary
Job Description Alignment Account Manager (Corpay Lodging Division)
The Account Manager drives strategic relationships with key aviation clients by delivering cost savings, value-added solutions, and margin optimization for Corpay's Lodging Division. The role combines relationship management, business analytics, procurement, and operational support to ensure seamless execution of lodging solutions.
Key Competencies
- Relationship Management
- Business Development
- Procurement / Negotiations
Market & Product Analysis
- Perform market research, property analysis, and surveys
- Study business data to identify savings and revenue opportunities
- Monitor competitive products and analyze customer reactions
Contracting & Procurement
- Develop, negotiate, manage, execute, and renew hotel contracts
- Ensure client hotel programs deliver value and savings
- Maintain supplier relationships when applicable
Account Growth & Client Engagement
- Conduct presentations to promote Corpay products and services
- Educate clients on enhancements, updates, and new offerings
- Strengthen account loyalty and expand product penetration
Reporting & Strategy
- Provide analysis to support account strategy planning
- Evaluate results of client programs and share insights with leadership
- Recommend program improvements based on data trends
Operational Support
- Serve as 24/7 on-call support for distressed passenger situations
- Support escalations and urgent client needs
- Oversee Account Coordinators when assigned
Organizational Contribution
- Enhance Corpay's reputation by taking initiative
- Support continuous improvement and new initiatives
- Identify opportunities to add value and increase efficiency
Required Competencies
Skills & Qualifications Alignment
- Strong interpersonal and customer service skills
- Ability to lead, collaborate, and communicate effectively
- Exceptional time management and follow-through
- Strong financial acumen and attention to detail
- Negotiation, procurement, and analytical skills
- Proficiency in Microsoft Outlook, Word, Excel, PowerPoint
Preferred Qualifications
- Travel, aviation, or hotel industry experience
- International experience
- Multilingual capabilities (Spanish, French, German, Chinese, Japanese)
- Master's degree preferred
Experience Requirements
- Bachelor's degree required
- 35 years in airline, hotel, account management, customer service, or sales support
