Customer Service Administrative (Remote)

Job Title: Customer Service Administrative (Remote)

Position Overview

We are seeking a detail-oriented and customer-focused Customer Service Administrative professional to join our remote team. This role blends customer support and administrative coordination to ensure smooth day-to-day operations. The ideal candidate is organized, responsive, tech-savvy, and capable of working independently while maintaining strong collaboration with internal teams. This is a fully remote position requiring excellent communication skills, time management, and a proactive mindset.

Key Responsibilities

Customer Service Support

Respond promptly and professionally to customer inquiries via email, chat, and phone

Provide accurate information regarding products, services, billing, and company policies

Resolve customer complaints efficiently while maintaining a positive experience

Escalate complex issues to appropriate departments when necessary

Document customer interactions thoroughly in the CRM system

Follow up to ensure issues are resolved and customer satisfaction is achieved

Administrative Support

Manage digital records, files, and documentation with accuracy

Schedule meetings, appointments, and internal follow-ups

Prepare reports, spreadsheets, and internal communications

Assist with order processing, invoicing, and data entry

Maintain updated customer and company databases

Provide general administrative support to management and other departments

Operations & Coordination

Track open customer cases and ensure timely resolution

Collaborate with sales, finance, and operations teams to address service-related matters

Monitor service metrics and assist in meeting performance targets

Identify workflow inefficiencies and recommend improvements

Support special projects and cross-functional initiatives as assigned

Required Qualifications

High school diploma or equivalent required; Associate's or Bachelor's degree preferred

Minimum of 2 years of customer service and/or administrative experience

Experience working in a remote or virtual environment

Proficiency in Microsoft Office and Google Workspace

Experience using CRM systems such as Salesforce, HubSpot, or similar platforms

Strong written and verbal communication skills

Excellent organizational skills with strong attention to detail

Ability to multitask and prioritize effectively

Reliable high-speed internet connection and dedicated workspace

Preferred Qualifications

Experience in a high-volume customer support environment

Basic knowledge of bookkeeping or invoicing processes

Familiarity with project management tools such as Asana, Trello, or Monday.com

Bilingual skills are a plus

Core Competencies

Customer-focused mindset

Problem-solving ability

Time management and self-motivation

Adaptability and flexibility in a remote setting

Professionalism and confidentiality

Strong interpersonal communication skills

Work Environment

Fully remote position

Standard business hours with potential flexibility depending on business needs

Regular virtual meetings and team collaboration

Performance metrics based on response times, resolution rates, accuracy, and customer satisfaction

Compensation and Benefits

Competitive hourly or salaried compensation

Performance-based incentives where applicable

Paid time off and holiday pay

Health, dental, and vision insurance for eligible employees

Opportunities for professional development and career growth

Equipment or remote work stipend if applicable

This role is ideal for a self-motivated professional who enjoys helping customers, supporting team operations, and maintaining organized systems in a remote work environment.