Customer Service Advisor

Company Description

Sutherland is a global leader in digital transformation, delivering cutting-edge solutions in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics. We collaborate with iconic global brands, offering a unique value proposition that combines market-leading technologies and business process excellence. Our Digital Engineering services drive innovation, scalable business transformation, and optimized operations. With over 363 unique inventions, 250 of which are AI-based and patented, we continuously engineer digital outcomes through agile execution and a seamless as-a-service delivery model.

Role Description

This is a full-time on-site role for a Customer Service Specialist based in New Cairo. The Customer Service Specialist will handle customer inquiries, provide efficient support and solutions, and ensure a positive customer experience. Day-to-day responsibilities include managing customer interactions via phone or other channels, resolving concerns effectively, and maintaining high standards of professionalism and communication.

Qualifications

• Customer Support and Customer Service skills to handle inquiries and deliver excellent assistance
• Customer Satisfaction and Customer Experience abilities to enhance client relationships and address feedback constructively
• Strong Phone Etiquette and communication skills to manage interactions with professionalism and efficiency
• Problem-solving abilities and multitasking capabilities
• Proficiency in relevant software and CRM tools; prior customer service experience is a plus