Customer Service Agent

Company Description

Art of Service, established in 2016, is a leading branding agency based in Giza, Egypt, serving clients across Egypt and the Middle East. We specialize in transforming visions into innovative, results-driven brands through strategic creativity and superior execution. Our services include brand strategy, visual identity design, corporate printing, packaging, promotional solutions, website design, and content marketing. Combining artistic creativity with technical expertise, we deliver projects that reflect quality, luxury, and innovation. Art of Service partners with businesses of all sizes, crafting powerful brands and experiences that connect and stand out in competitive markets.

Role Description

This is a full-time, on-site role for a Customer Service Agent located in Giza. Responsibilities include providing exceptional customer service by addressing inquiries, resolving concerns promptly and effectively, and ensuring customer satisfaction. The role involves maintaining clear communication with clients, enhancing customer experiences, and fostering positive relationships. The chosen candidate will collaborate with internal teams as needed to ensure high-quality service.

Qualifications

• Proficiency in Customer Service and Customer Support, with a focus on effective communication and addressing customer needs
• Demonstrated expertise in Customer Experience and Customer Satisfaction to ensure high-quality interactions and foster trust
• Strong interpersonal skills and the ability to build positive customer relationships
• Excellent problem-solving and conflict resolution skills
• Ability to work on-site in Giza and maintain professionalism in a fast-paced environment
• Proficiency in relevant customer service tools and software is a plus
• Previous experience in a customer service role is advantageous
• High school diploma or equivalent; a degree in business or a related field is desirable