Company Description
Alorica is a full-service customer experience (CX) partner, dedicated to creating long-term customer relationships by designing exceptional brand experiences. With a focus on combining proven performance, industry-leading expertise, and advanced technology, the company delivers impactful results and innovative solutions. Alorica operates globally with a team of 100,000 professionals across 17 countries, catering to over 250 brands in 75+ languages. Known for challenging conventions and fostering genuine client relationships, Alorica is committed to integrity, authenticity, and creativity in its operations. Join a company that values curiosity, connection, and commitment by exploring opportunities at alorica.com/careers.
Role Description
This is a full-time on-site role for a Customer Support representative, located in Qesm El Sheikh Zaid. The role involves assisting customers with inquiries, providing technical support, resolving issues, and ensuring customer satisfaction through effective communication. This position requires delivering exceptional customer experiences, addressing concerns efficiently, and maintaining professionalism at all times.
Qualifications
- Proficiency in Customer Support, with a key focus on ensuring Customer Satisfaction
- Strong Interpersonal Skills for effective communication and building positive customer relationships
- Analytical Skills to assess issues and implement efficient solutions
- Proficiency in English (B2/C1 level) is essential
- Ability to work in a fast-paced environment and handle multiple tasks effectively
- Previous experience in a customer service role is a plus
- Bachelor's degree or equivalent is preferred
