Job Description
Company Description
Teleperformance English
Jop Details
Nature of work: Call center
Benefits
Salary: up to 20k
Paid training
Medical and social insurance
Transportation provided
Requirements
Flexibility with rotational shifts
Working Conditions
5 working days ( 2 days off )
Rotational shifts
Jop location: 5th-settlement, New Cairo'If you're interested send me a voice note introducing yourself and talk about your previous work experience in English maximum in 2 mins
HR (waled mohamed)
Role Description
This is a full-time on-site role for a Customer Service Call Center Specialist located in New Cairo. The Specialist will assist customers by addressing inquiries, resolving issues, and providing exceptional service via phone and other communication channels. Daily tasks include efficiently managing customer calls, offering solutions, maintaining records of customer interactions, and ensuring customer satisfaction through professional and courteous communication.
Qualifications
Strong Customer Support, Customer Service, and Customer Satisfaction skills
Proven ability to deliver excellent Customer Experience
Professional Phone Etiquette and superior communication skills
Problem-solving mindset and a proactive approach to assisting customers
Capability to work efficiently under pressure and handle multiple tasks
High school diploma or equivalent qualification (Bachelor's degree preferred)
Proficiency in using call center software or CRM tools is a plus
Previous customer service or call center experience is highly desirable
Proficiency of English level from (B1+/B2)
