Customer service agent English language

Company Description

TP is a global leader in digital business services, providing advanced, digitally-powered solutions to streamline operations for the world's top brands. With a strong global presence and a commitment to local communities, TP aims to create impactful and sustainable business outcomes. The company plays a crucial role in supporting clients, communities, and the environment through meaningful innovation and high-quality services. TP is dedicated to fostering a positive societal impact while driving exceptional results for its clients.

Role Description

This is a full-time, on-site role for an English Voice and Chat Customer Service Agent, located in One Kattamya The role involves handling customer inquiries through voice and chat channels, ensuring excellent customer experiences, and addressing customer needs effectively. The agent will focus on providing solutions, addressing concerns, and maintaining customer satisfaction, while adhering to company policies and guidelines. Maintaining a professional and empathetic approach is a key aspect of this role.

Qualifications

• Strong skills in Customer Service, Customer Support, and Customer Experience.
• Ability to ensure high levels of Customer Satisfaction through effective communication and problem-solving.
• Proficiency in English, both written and verbal, to assist customers via voice and chat channels.
• Strong interpersonal and conflict resolution skills.
• Adaptability to handle customer queries and concerns with professionalism and composure.
• Previous experience in customer service roles is preferred but not required.